What is ISO9001?

“ A management system to direct and control an organisation with regard to quality “ (ISO definition)

  • It’s the organisational structure of activities, responsibilities, resources, processes, procedures, for carrying out quality management and ensuring consistent delivery.
  • It covers all your company’s operations – design, production, purchasing, delivery, subcontracting, HR, training, data management, marketing, sales, finance, and everything else….
  • ISO 9001 is an international Quality Management standard.
  • ISO 9001 certification is suitable for all sizes and types of organisations.
  • It is suitable for organisations in all industry sectors and will help your organisation to improve management processes to compete locally and/or globally.
  • It is a system of continual improvement, based on the Plan, Do, Check, Act cycle:

9001 PDCA


The process encompasses the entire organisation and requires senior management buy-in, it is not just a function of the Quality Department. To achieve ISO 9001 certification your organisation needs to demonstrate that it can meet the regulatory requirements and apply the system effectively to be of real benefit to your customers.

  • It’s structured to each company’s particular type of business, whether you are providing goods or services. There’s no set model – it’s unique to each company and its culture.

But every QMS focuses on –

  • Having the right products or services
  • Having the right organisation
  • Having the right operating processes
  • Having the right operating procedures

Read more about the benefits of ISO9001.

If you’re thinking about going for ISO9001 certification, then you probably need to commission a Gap Analysis first.